Select a category to see our frequently asked questions
We recommend booking as soon as possible (ideally right after confirming your flight and hotel) to guarantee availability. We do not accept bookings with less than 12 hours of notice prior to the service for logistical reasons.
Yes, the system automatically applies a £5 discount when you request a round trip airport transfer in the same booking.
By definition, a round trip transfer requires the origin and destination to be the same for both journeys. If you enter and leave London through different airports, you must make two separate one-way bookings.
If you need a different type of vehicle for the outbound and return journeys, you must make two separate one-way bookings.
Yes, that is not a problem. Just make sure to enter the contact details (name and phone number) of the person who will be traveling. You can use your own email address to receive the confirmations and payment receipts to make your management easier.
From the airport: Provide the scheduled landing time exactly as it appears on your ticket (it is always in local London time). We will calculate the necessary time to pick you up.
To the airport: Provide the time you want the private driver to pick you up at your accommodation. We recommend scheduling the pickup at least 3 hours before your flight departure (or more if you are traveling during rush hour or to Southend).
Travel times are estimates and can vary depending on the day, the time, and the traffic. Please use them as a guide:
You can edit your basic information by accessing My Bookings, as long as it is more than 24 hours before your transfer. If you need to change the date, the type of vehicle, or if it is within 24 hours of your trip, you must contact us directly by email or phone.
Yes, from your dashboard you can adjust the passengers (as long as you do not exceed the maximum limit of the vehicle you already paid for). If due to the change you need a larger vehicle, contact us to manage the upgrade.
You can cancel from your user dashboard at any time. Our refund system is as follows:
If the driver arrives at the pickup location and the passenger does not show up (No-Show) or notify us of the absence within the established waiting times, the service will be considered completed and there will be no possibility of a refund.
We use Google Maps to autocomplete addresses. If the system does not find yours, leave it blank and type it manually in the next step of the booking.
Tip: If you are going to a hotel, type its name directly. If you are going to an apartment, it usually fails if you include the floor or door number; simply entering the street name, building number, and zip code is enough.
For addresses outside the central area, a distance surcharge may apply. If there is one, we will inform you of the exact cost when we review your request. If you do not agree, you can cancel the booking and you will receive a full refund instantly. If you prefer to ask us before booking, contact us.
Yes. All additional stops carry a small surcharge. When requesting the booking, we will calculate the route and inform you of the final cost. If you do not agree, you can cancel with a full refund.
Of course. We offer direct connections between all London airports. You can check the fixed prices and book from our home page.
No, we can take you anywhere as long as the origin or destination is London. We frequently travel to the Harry Potter Studios, Legoland, Peppa Pig World, or the Southampton cruise port, as well as tours to Oxford, Cambridge, Stonehenge, or Windsor. Contact us for a custom quote.
Yes. We offer vehicles at your disposal with a minimum service of 3 hours. During that time, the vehicle and the private driver will be entirely at your disposal to make any stops you need. Request a quote without obligation.
Our fleet includes standard sedans (up to 4 passengers), minivans (up to 5 passengers), vans (up to 8 passengers), and Executive/Premium class vehicles. Note: The driver does not count as a passenger.
We accept online bookings for groups of up to 16 people. The system will automatically assign the number of vans needed. If you are more than 16, you will need to make several separate bookings.
The only limit is the physical size of the trunk of the vehicle you book. During the booking process, we give you a rough idea of how many suitcases fit in each category. If you have any doubts or special luggage, contact us before booking.
Minivan vehicles (for example, Volkswagen Sharan, Ford Galaxy) have a large trunk for 4 passengers. However, to accommodate additional passengers, the rear seats must be unfolded. These seats are located in the trunk area, so using them drastically reduces the available luggage space.
We only allow a maximum of one carry-on bag per person for groups of 5 passengers in these vehicles. Large checked suitcases simply do not fit.
Yes, as long as they travel in their standard carrier and it is not an airport pickup. You must let us know when booking so we can assign a suitable vehicle.
Why not at airports? UK regulations require animals to pass through very strict external customs checks (taking 3 to 4 hours) in buildings far from the passenger terminals, which makes standard pickup logistics impossible.
We currently do not have vehicles with adapted ramps. However, if you can transfer to a car seat (alone or with the help of your companions) and your wheelchair is foldable, we will be happy to carry it in the trunk. Please let us know in the booking and choose a vehicle (such as a minivan or van) with enough space for the wheelchair and your luggage.
In the UK, the law allows children to travel without child restraint systems in licensed vehicles (like ours), as long as they travel in the back seats. Children over 3 years old must use the adult seat belt.
As a courtesy, we can provide a maximum of 1 booster seat per vehicle for free, subject to availability, if you request it when booking. We do not provide infant car seats (Maxi-Cosi).
If we cannot guarantee the booster seat, we will notify you the day before and you will be able to cancel without penalty if you do not agree.
No. It is illegal to exceed the vehicle capacity. Babies and children count as one seat exactly like an adult. You can hold them in your arms if they are under 3 years old, but they still take up a seat.
No. It is strictly forbidden by law for minors under 18 to travel in our private vehicles without the supervision of an adult passenger.
Yes, it counts as standard luggage as long as it can be folded and fits in the trunk of the selected vehicle. Make sure to book a vehicle with enough capacity if you are traveling with a stroller plus several suitcases.
Yes, all our modern vehicles feature standard 3-point seat belts and ISOFIX anchors so you can secure your own seat quickly and ensure your baby travels with maximum safety.
Enter your origin, destination, and date in the search engine on our home page and click on "View prices" to get an instant quote.
No. You pay for the entire vehicle, not per seat. The price only varies based on the type of car you need.
Unlike conventional taxis or Uber, our prices are fixed. They do not vary based on the route the driver takes, nor will you pay more if you get stuck in a traffic jam. What you see when booking is exactly what you pay.
Payment is made in advance at the time of booking, through our secure gateway. We accept VISA and Mastercard, and you can choose to pay in Euros or British Pounds.
Of course. Once the service is completed, you will be able to download your official invoice or receipt by accessing the My Bookings dashboard on our website.
Tipping is never mandatory and is not included. However, if you feel the service was excellent, you are completely free to leave a cash tip for the driver.
iberotransfers is a leading company in London with years of experience providing top-quality airport transfers.
All our drivers speak fluent English and are highly professional. We assign drivers on a first-come, first-served basis, guaranteeing punctuality and reliability for your trip.
Peace of mind: If you ever need extra help during your journey, you can call our emergency line and our customer support team will assist you immediately.
We offer support in English and Spanish. All official communications, emails, WhatsApp messages, and emergency phone lines are operated by our bilingual staff to ensure you get the help you need.
Yes. The day before your transfer, you will receive an email with the name, photo, license number, and direct WhatsApp contact of your driver, along with the model and license plate of the assigned vehicle. All this information will also be available on your web dashboard.
All our drivers monitor flight radar screens in real time. If your flight is delayed, they will adjust the pickup automatically. Still, we appreciate it if you send us a WhatsApp message if you find out before taking off.
Let us know as soon as possible. Our standard cancellation policy will apply based on the time of the notice. We will provide you with any necessary documents so you can request a full refund from your airline or travel insurance.
The transfer will be canceled, applying the penalty for a "No-Show" or last-minute cancellation. If you require transportation on the next flight, you will need to make a new booking.
If your flight arrives early, the agreed pickup time will still be based on the original scheduled time. Drivers have a very tight previous schedule and we cannot guarantee that they will arrive earlier than initially agreed.
The driver will wait for you at the terminal completely free of charge for up to 60 minutes after the plane touches down.
After those 60 minutes, an extra parking surcharge of £15 will apply for the next 30 minutes, and £20 for each subsequent half hour. If 90 minutes pass and you have not made contact or answered the phone, the driver will leave and the service will be considered completed.
At the airport: The driver will enter the Arrivals Hall about 30 minutes after landing. They will be holding a sign or tablet with your name.
*Exception (Luton): Due to Luton Airport restrictions, the pickup takes place at the official "Pick Up Point" (a 4-minute walk away).
At hotels or private addresses: They will be waiting in the lobby or reception of the hotel, or right at the door of the address if there is safe parking.
Yes. In addition to the driver's personal contact, 24 hours before your trip you will receive the phone numbers for our emergency line (and WhatsApp), ready to help you with any urgent issues on the spot.
Absolutely. We are certified operators under the strict transport laws of London. All vehicles and drivers have their corresponding transport licenses, inspections, and public liability insurance for travelers. Plus, we are backed by thousands of real customers on both Tripadvisor and Google Reviews.
No. All our services are 100% private and door-to-door. You will not share the space with strangers and the driver will not make commercial stops to drop anyone else off, ensuring you have the most hygienic, comfortable, and fast trip possible.
We do not work with commissions or broker fees. Our philosophy is to offer the best possible fixed prices directly to the end user. Travel agencies are welcome to book on behalf of their clients, but the public rate shown on the website will always apply.
The fastest way is to contact your driver directly via WhatsApp (you have their number in the confirmation email). If you cannot reach them, notify our main office. We will do everything possible to step in and organize the return of your belongings as soon as possible.
The day after your airport transfer, our system will automatically send you an email inviting you to rate your experience. You can also do this by logging into your user dashboard. We love reading all your reviews!
If an unexpected issue arises on the spot, please use our emergency numbers; we solve 99% of incidents instantly. If after the trip the service has not met your expectations, email us directly detailing what happened. Our quality team will investigate your case and answer you personally.
Our customer support team is available to answer any questions you may have that you haven't found here.