By booking a private vehicle with a driver through [www.iberotransfers.com](https://www.iberotransfers.com), you confirm that you have read and accepted all the terms and conditions shown here.
If you are booking on behalf of someone else, you confirm that you have the legal capacity to accept these terms and conditions on their behalf.
If you do not agree with any of these terms, please do not continue with the booking process, as we will not be able to provide the requested service.
The legal owner of [www.iberotransfers.com](https://www.iberotransfers.com) is Universo Simsy SL (hereinafter, "iberotransfers"), with VAT number ESB87274742, located at Avda Peseta, 70, 28054 Madrid, Spain. You can contact us at admin@iberotransfers.com.
iberotransfers is a management entity, not a travel agency or a transportation company. We act strictly as a booking agent, payment processor, and customer acquisition platform for independent drivers and partner fleets (hereinafter, "Partner").
The contract for the private driver service is established directly between the customer and the assigned Partner.
As an intermediary agent, iberotransfers facilitates the payment of services on behalf of the assigned Partner. Therefore, payments are considered to be made directly between the customer and the Partner.
The service contract and these terms and conditions become legally binding once you receive the booking confirmation email. The contract ends when the airport transfer or service is completed. The payment receipt is not considered proof of a binding contract.
When you enter your itinerary details, iberotransfers will always display the most affordable option that meets your requirements.
You book the entire capacity of the private vehicle. The fixed prices shown include all taxes for airport transfers between your selected airport and Central London.
You confirm that you are at least 18 years old and that all the information provided is true, accurate, and complete. You are solely responsible for the accuracy of your details and any issues caused by incorrect information.
It is strictly prohibited for passengers under 18 years old to travel in our vehicles without an adult passenger.
If we cannot provide the requested service after you submit your booking, we will inform you as soon as possible and process a full refund. In this case, iberotransfers will have no further obligation to the customer.
You must verify the receipt of all emails sent by iberotransfers. If we do not receive a delivery error, the sending logs on our servers will serve as proof of receipt.
You must keep the mobile phone number provided in your booking turned on and available at all times. This is the only way your assigned private driver can reach you if there are any issues.
Bookings that include an extra stop or travel outside Central London will incur an additional distance or stop surcharge. We will notify you of this exact surcharge after reviewing your booking request. You can either accept the final price or cancel the booking for a full refund.
We cannot guarantee that all special requests noted in your booking will be met, but we will do everything possible to fulfill them.
iberotransfers only accepts bookings made through this website at least 12 hours before your pick-up time. Bookings made with less than 24 hours of notice will have a £10 surcharge. We are not responsible for bookings made through third-party websites.
All services must be fully paid in advance when you request your booking.
You can pay securely with a credit or debit card (Visa, MasterCard) through our payment gateway, provided by Redsys. Redsys complies with the strictest PCI Level 1 security standards and all current legal regulations. For maximum security, iberotransfers uses a 256-bit encrypted TLS 1.2 connection, verified by Let's Encrypt Authority X3. We do not store any of your card details on our servers.
You may leave a cash tip for your driver at your own discretion. Tips are entirely optional and are not included in the final fixed price.
You can request an invoice for your airport transfer after the service is completed. You can download it through the MY BOOKINGS section on our website. The invoice will be issued on behalf of the Partner who provided the service.
Your driver will wait for you in the arrivals hall holding a sign with your name at all airports except Luton Airport. At Luton, the pick-up takes place at the official Pick Up Point, located about 350 meters from the terminal (approximately a 4-minute walk).
Your driver will track your flight and enter the arrivals hall exactly 30 minutes after your plane lands. This allows enough time for you to disembark, pass through passport control, and collect your luggage.
The driver will wait for you free of charge for up to 60 minutes after your flight lands. After this time, a parking surcharge will apply.
If 90 minutes have passed since your flight landed and we have not heard from you, the service will be canceled as a no-show.
In the unlikely event that your driver is unjustifiably delayed by more than one hour after your flight lands, iberotransfers will refund 10% of your booking amount as compensation, provided you submit a formal claim.
If your flight arrives early, your pick-up will still be based on your original scheduled landing time. We cannot guarantee that the driver will arrive early, as they likely have a previous scheduled transfer.
If your flight is delayed, we will use your actual landing time as the new starting point.
If you cannot find your driver, miss your flight, or get delayed at customs, you must contact your driver immediately by phone. If you cannot reach them, you must contact iberotransfers using our emergency phone numbers, WhatsApp, or email. We will send you the driver's direct contact and our emergency numbers the day before your trip.
If your flight is delayed for more than 3 hours beyond the scheduled landing time, your airport transfer will be automatically canceled as a no-show. You will be charged the standard penalty for cancellations made with less than 12 hours of notice (Section 11). In this case, we strongly recommend claiming a refund from your airline or travel insurance.
Airport pick-ups are linked to a single flight, so we highly recommend booking one vehicle per flight. If you book a single vehicle for passengers arriving on different flights, the driver will only track the specific flight listed on the booking. We do not include extra waiting time for other flights or transfers between terminals. If the driver needs to wait for other passengers, a parking surcharge will apply after the first free hour, up to a maximum of 30 additional minutes, provided the driver's schedule allows it. After this extra time, we do not guarantee that the driver can wait, and you will assume all responsibility.
The driver will wait for you at the arrivals terminal holding a sign with your name.
The driver will wait free of charge for up to 30 minutes from your scheduled pick-up time. After this time, a parking surcharge will apply.
If you do not contact us within 60 minutes of your scheduled pick-up time, the service will be canceled as a no-show.
In the unlikely event that your driver is unjustifiably delayed by more than one hour, iberotransfers will refund 10% of your booking amount as compensation, provided you submit a formal claim.
If you cannot find your driver or get delayed during disembarkation, you must notify your driver via WhatsApp or contact our support team using the emergency phone number or email. We will provide all contact details the day before your trip.
If your cruise ship is delayed or disembarkation takes more than 3 hours beyond the scheduled pick-up time, the service will be canceled as a no-show. We advise you to file a claim with your cruise line or travel insurance for compensation.
The driver will wait outside the address provided in your booking. For hotel pick-ups, the driver will wait in the lobby if there is safe parking available outside.
Drivers offer a 15-minute complimentary waiting time. After this, a waiting surcharge will apply. If you do not show up within 30 minutes of the scheduled time and fail to contact us, the service will be canceled as a no-show.
In the unlikely event that the driver is unjustifiably delayed by more than 15 minutes, iberotransfers will refund 10% of your booking amount as compensation, provided you submit a formal claim.
If you cannot locate your driver, you must contact them directly by phone. If you cannot reach them, you must contact iberotransfers using our emergency phone numbers, WhatsApp, or email. Contact details will be sent the day before your trip.
As a general rule, we strongly recommend scheduling your departure transfer at least three hours before your flight takes off. This recommendation and our estimated travel times are meant as a guide. They do not account for heavy traffic, bad weather, road closures, or special events, and they may not reflect the exact route taken by the driver.
You can change or modify your booking for free up to 24 hours before your trip through the MY BOOKINGS section on our website. You will need your booking number and email address to log in.
We cannot guarantee changes requested with less than 24 hours of notice. You must contact your assigned driver or our emergency support team to confirm availability.
Requested changes will only be valid once you receive a confirmation email from iberotransfers.
We do not accept changes within 12 hours of your pick-up time.
Depending on availability, the Partner may upgrade your vehicle to a larger one or provide multiple vehicles. If this change involves a cheaper category, we will refund the difference. Free upgrades to a premium category do not change your final price.
You can cancel your booking and receive free cancellation up to 24 hours in advance by email or through the MY BOOKINGS section on our website.
Cancellations will only be valid if requested in writing or through the MY BOOKINGS dashboard and confirmed by an email from iberotransfers.
For prepaid bookings: If you cancel with less than 24 hours of notice, we will refund the total amount minus a £10 cancellation fee. If you cancel with less than 12 hours of notice, there will be no refund.
For postpaid bookings: If you cancel with less than 24 hours of notice, your deposit will not be refunded. If you cancel with less than 12 hours of notice, you will be charged the full remaining balance on behalf of the Partner.
If you do not show up at the scheduled pick-up time, iberotransfers reserves the right to apply the same penalty as a cancellation with less than 12 hours of notice.
In the highly unlikely event that your assigned driver does not show up without prior notice, iberotransfers will fully refund your payment. We will also compensate you for the price difference between our service and the alternative transportation you used to reach your destination (upon presentation of a valid receipt), provided the alternative transport was more expensive.
Minors, children, and infants take up a full passenger seat just like adults.
It is illegal to exceed the maximum passenger capacity of the vehicle.
UK law allows children to travel without child car seats in licensed private hire vehicles, provided they sit in the rear seats. Children over three years old must wear an adult seat belt.
However, as a courtesy, we can provide 1 free booster seat per vehicle if requested during the booking process, subject to the Partner's availability.
If the Partner cannot provide the requested booster seat, we will notify you the day before your trip, and you will be able to cancel the service without any penalty.
We do not provide infant car seats.
You are responsible for ensuring that the child restraint system is correctly installed and adjusted. Neither iberotransfers nor the Partner is liable for any incidents caused by the failure to use, misuse, or improper installation of child seats. The child's guardian bears full responsibility.
If you bring your own child seat or booster, you must notify iberotransfers when booking so we can ensure the assigned vehicle is fully compatible.
All communications with iberotransfers and the Partner through any channel will always be fully supported in English, regardless of your driver's native language.
Our highly experienced private drivers guarantee punctuality and excellent service. While all communications with our support team are in English, for operational reasons, we cannot guarantee the specific native language of the assigned driver. Rest assured, you are in safe hands.
The Partner commits to keeping the vehicle perfectly clean and in top condition so you can enjoy a safe and comfortable ride.
Customers are responsible for any interior or exterior damage beyond normal wear and tear, such as sickness or stains from food and drinks.
In the rare event that the Partner requires professional cleaning or repairs due to customer damage, iberotransfers reserves the right to charge a cleaning surcharge on behalf of the Partner to cover these expenses.
You can bring as much luggage as fits in the trunk of your selected vehicle for free. We clearly display the luggage capacity for each vehicle during the booking process.
There are no hidden fees or extra charges for standard luggage or bulky items like strollers, bicycles, musical instruments, wheelchairs, or golf clubs. You only need to book a vehicle with a large enough trunk to fit everything.
To avoid space issues, we strongly advise you to list all your luggage in the booking comments so we can confirm you have selected the right vehicle size.
For safety reasons, luggage is not allowed in the passenger seating area, except for small backpacks or purses that fit at your feet.
If you arrive with more luggage than the selected vehicle can hold without prior notice, the Partner may refuse the service. This will be considered a breach of contract and treated as a cancellation with less than 12 hours of notice.
You confirm that your luggage does not contain any illegal items under the laws of the country where the service takes place.
The following surcharges apply if the conditions described in these terms and conditions are met.
Parking surcharge:
Waiting surcharge:
Cleaning surcharge:
Extra stop or additional distance surcharge:
Parking and waiting surcharges must be paid directly to the driver at the time they are incurred, using the currency and payment method agreed upon during the booking.
All iberotransfers services in London are provided by Iberia Cars 24 LTD, located at 65a Station Road, Edgware, HA8 7HX, with operator license number 9588.
The Partner reserves the right to refuse service to any passenger who, in the driver's judgment, is under the influence of alcohol, drugs, or other illegal substances. Service will also be denied if a passenger's behavior is deemed dangerous to the driver, the vehicle, third parties, or themselves.
Consuming alcohol, drugs, or illegal substances inside the vehicle is strictly prohibited. Smoking and eating in the vehicle are also not allowed.
The Partner will take every necessary precaution to ensure that neither you nor your luggage suffers any damage during the trip. They guarantee punctuality, high-quality service, and a perfectly clean and maintained vehicle.
You agree to comply with all these clauses. Any breach of these rules will allow the Partner to cancel the service immediately without prior notice, leaving you responsible for all obligations accepted under these terms and conditions.
If iberotransfers or the Partner fails to meet these terms, we will compensate you for direct damages caused by negligence, up to the total booking amount. You must claim any additional expenses through your personal travel insurance.
Under no circumstances will iberotransfers or the Partner be held liable for damages or delays caused directly or indirectly by events out of our control. These include bad weather, natural disasters, terrorism, road closures, traffic jams, police checks, strikes, or major sports events. We are not responsible for your own negligence or failure to provide accurate details. You must plan accordingly for potential delays beyond our control.
The Partner has public liability insurance to cover any damages to passengers, luggage, or third parties caused by their negligence during the service.
The Partner guarantees that all vehicles and private drivers comply with current laws regarding passenger insurance, traffic regulations, and legal employment standards. You may verify this information directly with your driver.
iberotransfers is never responsible for direct damages caused by the Partner's negligence or failure to comply with these terms.
If the service provided by the Partner does not meet your expectations, you must report it immediately to our emergency support team so we can resolve the issue on the spot.
If you wish to file a complaint after the trip is completed, you must contact iberotransfers and provide all relevant evidence. We will investigate the issue within 48 hours, acting as a mediator between you and the Partner, and will offer fair compensation at our reasonable discretion.
Any formal claim, police report, or legal action must be filed directly against the assigned Partner. We will send you their contact details the day before your service.
iberotransfers has official complaint forms available for any incidents where the Partner is not deemed responsible.
All copyrights, trademarks, commercial names, design elements, source code, and other intellectual property rights related to this website belong exclusively to iberotransfers, protected by national and international laws.
The reproduction, transmission, or distribution of any content from this website on any medium is strictly prohibited without written consent from iberotransfers.
Any unauthorized use of protected content is a severe breach of intellectual property laws and will result in legal action.
In compliance with the General Data Protection Regulation (GDPR) 2016/679, iberotransfers implements all technical and organizational security measures to protect the confidentiality, integrity, and availability of your personal data.
We collect data on how you use our website through Google Analytics cookies. The information generated by the cookie is transmitted to and stored directly by Google on its servers in the United States.
iberotransfers reserves the right to modify these terms and conditions at any time. We will notify customers who may be affected by these changes beforehand.
Any modifications become legally binding as soon as they are published on the website.
These terms and conditions are governed by and construed in accordance with the laws of Spain. Any disputes will be subject to the exclusive jurisdiction of the courts of Madrid.
All clauses in these terms and conditions are independent. If any clause is declared null or void by a final judicial ruling, the rest of the agreement will remain in full force and effect.